Privacy policy

Introduction

At ElegiaMuse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect data when you interact with our website, elegiamuse.com, which offers products including Dresses, Pants, Skirts, Jeans, Plus Size, and Y2K Vintage fashion. By using our site, you consent to the practices described in this policy, which comply with international regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect

We may collect the following types of information:

  • Personal Information: This includes details such as your name, shipping address, billing address, and email address, which are necessary for processing orders and providing customer support.
  • Payment Information: We collect payment details (e.g., credit card numbers) through secure third-party processors; ElegiaMuse does not store full payment information on our servers.
  • Technical Data: We automatically gather information like your IP address, browser type, device information, and cookies to enhance site functionality and analyze trends.
  • Usage Data: Details on how you interact with our website, such as pages visited and products viewed, help us improve your shopping experience.

How We Use Your Information

Your data is used for the following purposes:

  • To process and fulfill orders, including shipping and returns.
  • To communicate with you about orders, promotions, or inquiries via email, using the address [email protected] for customer service matters.
  • To improve our website, products, and services through analytics and customer feedback.
  • To prevent fraud and ensure compliance with legal obligations.

We do not sell or rent your personal information to third parties for marketing purposes.

Data Storage and Security

We implement robust security measures to protect your data:

  • All personal information is stored on secure servers with encryption and access controls.
  • Data is retained only as long as necessary for the purposes outlined, or as required by law (e.g., for tax or warranty purposes).
  • Regular security assessments are conducted to safeguard against unauthorized access or breaches.

Your Rights Under GDPR and CCPA

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data, subject to legal exceptions.
  • Restriction: Limit how we use your data in certain circumstances.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Opt-Out: Under CCPA, California residents can opt out of the sale of personal information (though we do not sell data).

To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by applicable laws.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. You can manage cookie preferences through your browser settings. For more details, refer to our separate Cookie Policy.

Third-Party Sharing

We may share data with trusted third parties only for essential services, such as:

  • Payment processors to complete transactions.
  • Shipping carriers to deliver orders.
  • Analytics providers to improve our site performance.

All third parties are contractually obligated to protect your data and comply with privacy laws.

International Data Transfers

As an international e-commerce site, data may be transferred outside your home country, but we ensure such transfers adhere to GDPR and CCPA standards through appropriate safeguards like Standard Contractual Clauses.

Changes to This Policy

We may update this policy periodically to reflect changes in laws or our practices. The latest version will always be posted on our website.

Contact Us

If you have questions about this Privacy Policy or your data, email us at [email protected]. We are dedicated to addressing your concerns promptly and transparently.